Hounslow Family Practice

77 Lampton Road, Hounslow, TW34JX

Tel: 0208 572 1497

Telephone: 0208 572 1497

Out of hours: NHS 111

NHS 111

Patient Participation Group


What is a PPG?

Patient Participation Group (PPG) Definition

A Patient Participation Group is a group of patients, careers and GP practice staff who discuss practice issues and patient experience to improve the service.

A PPG consists of a group of patients from the Practice who work on a voluntary basis. The group is open to all patients at the practice. Please contact us if you would like to help. The purpose of a PPG is to: • Ensure that patients and careers are involved in the decisions about the range, shape and quality of services provided by their Practice. • Help the Practice identify improvements that can be made. • Help the Practice implement them for the benefit of patients, the Practice and the staff.

A PPG is not a ‘forum for moaners’ nor is it a ‘doctor fan club’. It provides a route for patients to advise and inform the Practice on what matters most to patients and to help identify solutions to problems.

We would like to encourage you to join the PPG to help with the work that we are doing. If you would like to do so, please complete the below form

PPG Contact

PPG Do’s and Don’ts

What can a PPG do?

A PPG can:

o Organise health focused events with the practice, i.e. diabetes awareness as an information event for all practice patients to attend

o Create a patient survey with practice staff, to get feedback about the practice from the rest of the patient population

o Design a newsletter for the practice, to provide regular updates to patients

o Assist the practice in making sure their website is ‘Patient Friendly’

o Engage with the local community via fundraising events and useful health information, to ensure the PPG is representative

o Invite health and voluntary professionals to PPG meetings, for PPG members to remain informed and updated about local opportunities for patients.


What can’t a PPG do?

The PPG cannot provide any medical advice; deal with personal /medical issues, or individual patient complaints.

Meetings Minutes –

PPG meeting minutes 18.01.2020

PPG meeting minutes 31. 07.2020